IVR | IVR System | IVR Number | IVR Services in India

MAKE YOUR CALLS PROFESSIONAL & STANDARDIZE CUSTOMER SERVICE

As the customer touchpoints with your business increase, it becomes critical for customers to get a consistent and seamless experience touchpoints. With an IVR system, the customers are routed through an Automated Interactive Voice Response unit where they can choose the service they are looking for while being guided through various pre-recorded voice prompts. Smart5sms offers you the best IVR Services

BENEFITS OF USING AN IVR SYSTEM

• Make your call professional :

  Play a professional welcome message on your business phone, an IVR system can also help in personalizing customer greeting in regional languages

• Standardize customer service :

  IVRs help to automate basic and generic customer queries, by an IVR many customer queries can be resolved without interacting with the customer support representative.

• Handle high call volume :

  IVR systems help companies to handle high call volumes. Callers can be directly routed to the right department.

• Prioritize customer calls :

  IVRs allow you to set priority to customer calls based on the customer enquiry, this way you will never lose a high-value customer due to slow response time or poor customer service

IVR SERVICE BASIC PROCESS

Customer Calls to you… Call is answered… Call is tracked….Notifications. Our Toll free & IVR service is equipped to manage high volumes of calls, is cost effective, prioritizes and routes calls fast. It can even serve callers after business hours. The tool greets callers and directs them with clear instructions to connect their calls to the right agent. To get the best Toll free & IVR service provider in Bhubaneswar, visit smart5sms.